RELIV Returns & Refunds

Updated October 20, 2026. This policy applies to purchases made directly from relivstore.com.

Standard returns — 14 days from delivery

You may request a return within 14 days of receiving your order. Standard returns must be unused, clean and complete, in the original packaging, with all original tags and included accessories.

Launch offer — 99-day trial

RYVO orders purchased under our advertised 99-day launch offer include a trial period of 99 days from delivery. This replaces the standard 14-day return window for those orders. The trial starts when you receive the product, not when you place a pre-order. Ending the promotion does not shorten the trial for orders already covered by it.

You may use RYVO during the trial. To request a return, contact us within 99 days of delivery. Return the product with its original packaging and all included accessories. It must be complete and in reasonable condition, without breakage, tears or damage caused by misuse. Normal wear from ordinary use is accepted. You do not need to demonstrate a fault to use the launch trial.

How to request a return

Email info@relivstore.com with your order number and the items you wish to return. We will provide return instructions and the correct warehouse address. Do not send items to a business address listed elsewhere on this site unless we confirm it as the return destination. Use a tracked shipping service and keep your postage receipt.

Condition and completeness check

Refunds are subject to receipt of the returned products and a check of their condition and completeness against the requirements above. If an item does not qualify, we will explain the reason. Normal wear alone does not disqualify a return under the 99-day launch trial.

Bundles and free items

To receive a refund of the full product price paid for a bundle, return the complete bundle, including any free bands and included accessories. Contact us before returning part of a bundle so we can explain the refund applicable to the items being returned.

Refunds and shipping costs

Approved returns are refunded to the original payment method for the amount paid for the eligible returned products. Original shipping charges are not refunded, and you are responsible for return shipping to the warehouse. If your order included free shipping, we do not deduct an uncharged outbound shipping fee from your refund. We aim to process approved refunds within 5–10 business days after receiving and checking the return; your payment provider may take additional time to post it.

Damaged, defective or incorrect items

If your product arrives damaged, defective or incorrect, email us as soon as possible with your order number and photos if available. We will help arrange a replacement or refund as appropriate and cover applicable return shipping for confirmed defective or incorrect items. Contact us before arranging a return.

Pre-orders and delays

Pre-order waiting time does not count toward your return or trial window. For batch preparation, dispatch estimates, delivery and delays, see our Shipping Policy.

This policy does not limit your rights under applicable consumer law.

Questions? info@relivstore.com.