RELIV Shipping Policy

Updated October 20, 2026. RYVO launch orders are pre-orders fulfilled in batches. They are not in-stock orders for immediate dispatch.

Your pre-order batch

Your order joins the open batch displayed with the offer when you order. The current estimated batch dates are:

• Batch 1: November 3, 2026.
• Batch 2: November 23, 2026.
• Batch 3: December 13, 2026.

When a batch closes, later orders join the next available batch. Your applicable batch date is the date shown for your order, not necessarily the first date in this list. Batch dates are estimates and may change; we will notify affected customers of material delays.

Preparation and dispatch

Allow up to 3 calendar days after your batch date for order preparation and dispatch. The batch date is not your delivery date. For example, a November 3 batch date gives an estimated dispatch by November 6, 2026.

Estimated delivery after dispatch

Estimated delivery after dispatch is 4–12 business days with VIP Priority Shipping or 5–17 business days with Standard Pre-Order Shipping to supported destinations, unless a different estimate is disclosed for your destination before payment. Business days exclude weekends and public holidays. This transit estimate does not include the wait for your batch or the preparation period. Arrival windows are estimates, not guaranteed delivery dates; carrier, customs and holiday delays may affect delivery.

Shipping options and charges

• VIP Priority Shipping: $19.90 USD. Estimated transit time is 4–12 business days after dispatch, with priority handling within your assigned pre-order batch.
• Standard Pre-Order Shipping: $4.90 USD. Estimated transit time is 5–17 business days after dispatch.

Both options wait for your assigned pre-order batch and allow up to 3 calendar days for preparation after the batch date. VIP orders receive priority handling within that batch; this does not move the order into an earlier batch. Available destinations, shipping options and charges are shown at checkout before payment.

Confirmation and tracking

We will email an order confirmation to the address supplied at checkout and send tracking information after dispatch. Carrier updates may take time to appear after a shipping label is created. Contact info@relivstore.com with your order number if you need help tracking your parcel.

Delays, cancellations and address changes

If we cannot ship within the stated window, we will contact you with an updated estimate and the option to accept the delay or cancel for a refund, as applicable. To request cancellation of an unshipped pre-order or correct your address, email us as soon as possible. Once an order has dispatched, an address change or cancellation may no longer be possible; our Return Policy then applies.

International orders

We ship only to destinations available at checkout. Duties, taxes and import charges will be disclosed at checkout where possible; additional destination charges may apply where not collected at checkout.

Returns and your trial period

The 99-day launch trial begins when you receive your product. Waiting for a pre-order batch or delivery does not use any of your trial period. See our Returns & Refunds Policy for eligibility and return shipping costs.

Shipping questions: info@relivstore.com.